What types of payments do you accept?

At this time, Originalretrobrand.com accepts Visa, Mastercard, American Express and Discover as well as PayPal.

I received a gateway error message when trying to checkout. What does it mean?

Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that your bank does not have on file, then your order will not go through.

How do I redeem an Original Retro Brand eGift card?

An Original Retro Brand gift card is a 16 digit number with dashes. Here are the instructions to redeem:

  1. Login to your account (or create a new account)
  2. Click My Account in the top menu bar.
  3. Click My Credit in the left menu bar.
  4. In the textbox that says ‘Enter recharge code to refill balance’ enter your Gift Card code (16 digit code with dashes).
  5. Click the shopping cart icon on top menu bar and click ‘Proceed to Checkout’ and follow the steps to complete your order.
  6. Be sure to check the Internal Credit box in Step #4 to apply your credit.

I purchased a Groupon and want to use the remaining value. How can I use it?

Please note, the promotional period has ended, your Groupon is now worth the value you paid for it.

To use your Groupon, you will first need to create an account.

  1. Visit originalretrobrand.com
  2. Login to your account (or create a new account)
  3. Click My Account in the top menu bar.
  4. Click My Credit in the left menu bar.
  5. In the textbox that says ‘Enter recharge code to refill balance’ enter your Groupon code (16 digit code with dashes).
  6. Click the shopping cart icon on top menu bar and click ‘Proceed to Checkout’ and follow the steps to complete your order. Be sure to check the Internal Credit box in Step #4 to apply your credit.

Can I cancel an order once it’s been placed?

This cannot be done from the customer’s account. Please submit a help desk ticket or call 855.708.7674 with the order number and reason for cancellation.

How long does it take for my order to be processed?

Our policy is to process your order within 3 to 4 business days after we receive it. Please note this does not include shipping & transit time (4 to 6 days).


Where’s my order?

You must have an account prior to placing an order to log in and track shipments. However, each customer, guest or registered will receive an email with tracking information at the time of shipment.

How much does Shipping & Handling cost?

We use USPS Priority mail as it’s the most efficient, least expensive option for shipping. The cost is determined by distance to shipping address, and weight of your order as determined by the USPS. Generally speaking, 1-2 shirts can cost $5.90-$6.95 to ship. A larger order will incur a heaver weight, and therefore will cost a bit more.

How long does shipping take?

We will process your order within 3 to 4 business days after it is placed. It will ship to your door 4 to 6 days later. While this may take a little longer than standard overnight shipping, please know that we handle everything in-house and do not outsource our products. Our tees are carefully made with the highest quality for longer wear and we have specific washing processes both before and (in certain styles) after your design has been completed. This may take a little longer, but we guarantee you a high quality product designed for long lasting wear.  We promise it will be worth the wait.

I didn’t receive my whole order. Will I get the rest?

Sometimes we will ship partial orders in order to ensure you get the bulk of what you ordered. As a manufacturer, we do sometimes experience delays in production that might prevent us from having everything when we ship. You will receive an notice in your package letting you know, and we will always ship the outstanding items, or will contact you with an issue.

Do you ship to military addresses, APO/FPO?

Yes, we are proud to ship to our men and women in service via USPS.

Do you ship internationally?

Yes, we can ship internationally. We use USPS Priority International, and costs are determined through USPS. Please visit our shipping page for more details.

Can you ship to a PO Box?

Yes, we can ship to PO boxes via USPS.


What is your return policy?

We accept returns of merchandise purchased on originalretrobrand.com only, within 30 days of receipt of your order for exchange or refund. We will do our best to make exchanges per your request, however our inventory is limited, and we may have to offer alternatives. Please see our Returns page for further details.

Can I return an Original Retro Brand shirt I got somewhere else to you?

No. We have policies in place with all of our vendors, and returns must be made where you purchased your item.

How long does a return take?

When we receive your return, please allow up to two weeks for it to be processed. We do not recommend returning items to us overnight. Exchanges will be mailed out, and refunds will be issued.

Do I have to pay for my return to you?

We do not cover the cost of a return or exchange unless an error was made on our end. Please fill out the enclosed form and return it along with your new, unworn with tags merchandise. Please see the Returns page for more details. If an error was made by us, please contact us as soon as possible for assistance. Please note, damaged merchandise must be reported to us within 2 weeks.

Can I return something internationally?

Unfortunately, we are unable to process returns or exchanges with international customers.


You’re out of the shirt I want. How can I get it?

Some of our graphic/shirt combinations are classics and will be often restocked. Please check back with us. If, however, we don't have any of the shirt available, we encourage you to submit a help desk form with the item model number. It will help to tell us the size you want, and what you like about it (ie, team, logo or color), and we will do our best to find something similar for you.

What size should I order?

Our clothes are cut to flatter almost any body type. They are meant to be a little snug. If you are between sizes, or just prefer a looser fitting garment please order the next size up. Please see our size chart for measurements.

Will my shirt shrink?

Our garments are pre-shrunk, however, hot water washing and vigorous drying can lead to shrinkage.

Customer Service

What are your customer service hours?

Our customer service representatives will be happy to help you Monday – Friday between the hours of 9AM – 5PM EST. Please send an email to customerservice@originalretrobrand.com or call (864) 992-5627. If after business hours, we we will return your call as soon as we can. We will be happy to handle any issue you might have with your order.

Please use only one method to contact us, as multiple contacts may slow down our response.

I missed your sale, can you apply the discount to my order after it ended?

While we want to provide the best experience to all our customers, we are unable to apply discounts outside of the designated time frame. We do apologize for the inconvenience.

Why don’t you sell my school’s team?

There are some schools that we don’t have licensing for at this time.

I want to purchase multiples of one shirt, but your system won’t let me.

Our inventory is limited, and our system will not allow you to purchase more than we have available.

I was brought to your site from an outside link, but there’s no Add to Cart button. Why?

Our links stay live throughout the world wide web, though we may be sold out. You can only Add to Cart if there is inventory available. Browsing our site should not have any items available that do not have an Add to Cart button.

My card was charged multiple times. Can you please ensure that I only pay once?

Your card is only charged at the time we ship your order, and can be charged only once for the amount you authorized. Prior to that, a hold is placed on the funds at the time you finish placing your order. If you pressed the Submit button multiple times, the system may have placed additional holds, which can be seen on online banking statements. These will be removed in a few business days.

Do you store my credit card information?

We do not store credit card information for your security.